Policies

Welcome to Lauren Antoinette Designs!

All the pieces you see are hand made at the time of purchase. I make each item unique to you out of my little workshop in Nashville, TN. Should you have any questions that aren't answered below, please don't hesitate to contact us. Also, if you don't see a specific item in the shop, I love doing custom orders - just message me and let's collaborate!

Payment

I accept payments through Credit Cards and PayPal.

Packages will NOT be sent until the payment has been received. Customers are obliged to pay within three days of placing the order. If payment has not been received on the third day, the transaction will be cancelled. If you are having issues with the transaction, please do not hesitate to contact me. I will work with you to accommodate your needs.

Shipping

All orders will ship within 3-5 business days from the date of payment. All packages will be sent via USPS. If you need something by a certain date, please contact me and I will confirm. If the shipping address is different from the address provided through the checkout, please contact me prior to payment.

Please note – If you have requested a custom order, please provide additional time as these items may have a longer process.

Refunds and Exchanges If by some reason you are unsatisfied with your item, I will exchange or refund your new unworn Jewelry within 30 days of purchase. If a piece breaks or does not work for some reason, please contact me for options.

If you choose this option, please contact me. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment.

Additional Policies and FAQs All items are handmade, therefore will vary slightly from each other. I use Sterling Silver and Gold-Filled wire – these metals will tarnish over years. You can use jewelry polish on my handmade items or leave the tarnish for the natural “antiqued” look.

If you're purchasing item as a gift, special packaging and a hand written note can be included at no extra cost. Please inform me of the occasion, shipping address, and personal message to be included in the package when placing the order.

Thank you for visiting my shop!

Best,